Web Privacy and Cookies Policy

Scope

Your privacy is important to MiTek Industries Limited, and we go to great lengths to protect it. This Privacy Statement applies to the collection of personal information via software, websites, events and some mobile applications operated by MiTek Industries Limited.

Our products and/or websites may contain links to sites maintained by others, or by other parts of MiTek Industries Limited. This Privacy Statement does not reflect the privacy practices of those products and sites.

HIGHLIGHTS

What personal information is collected and how?

We collect information about individuals, users and professional’s in variety of ways including but not limited to: direct from the individuals (for example, when ordering a product, registering an account, or signing up for a newsletter), from your employer, publicly available information, and through cookies, and/or similar technology.

We do not share with others any of the information you provide, unless we say so in this Privacy Statement, or when we believe in good faith that the law requires it.

How is my personal information protected?

We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information you or your employer provides to us.

MiTek Industries Limited complies with EU General Data Protection Regulation (GDPR), laws and industry best practices in respects to security around personal information.

If you are located in the European Economic Area (“EEA”), or a country with data protection/privacy law, we may transfer your personal information to countries that may not guarantee the same level of protection for personal information as the one in which you reside. By giving your information, you consent to these transfers. MiTek Industries Limited complies with GDPR requirements in data transfer activities.

Who has access to the personal information?

We will not sell, rent, or lease mailing lists or other customer data to others, and we will not make your personal information available to any unaffiliated parties, except our approved agents, suppliers and contractors, or as otherwise described in this Privacy Statement.

We rely on some of our affiliates for support of the products and services we offer, and we share some of our back-office functions with other MiTek Industries Limited companies; in accordance with this EU GDPR regulations.

We will not disclose any personal information or information about your usage of our products, websites or mobile applications to unaffiliated third parties, except as necessary to enhance the product experience, service the legal agreement between us and your employer, to enforce the terms of use, to meet our obligations to content and technology providers, or as required by law.

How may you correct, amend or delete your personal information, or update your preference?

You may amend update or delete your information at any time by contacting us by post:

MiTek House

Grazebrook Industrial Park, Peartree Lane,

Dudley, West Midlands

DY2 0XW

Or by email at:

info@mitek.co.uk

Or by phone

MiTek Helpdesk-

Full Privacy Statement

What personal information does MiTek Indusrties Limited collect and how do we use it?

We collect information about individuals, users and professional’s in a variety of ways: including but not limited to: direct from the individuals (for example, when ordering a product, registering an account, or signing up for a newsletter), from your employer, publicly available information, and through cookies, and/or similar technology.

User Supplied Information

When you register for our services- directly or via your Employer, or order products via our sites or directly with us, we ask you to provide some personal information, for example, your name, address, phone number, email address, and/or certain additional categories of information resulting from use of our products, websites and services, such as software training, marketing communication. We keep this information in a CRM database for future reference, as needed.

Marketing

We may use certain information you provide to offer you products and services that we believe may be of interest to you or send our quarterly newletter. If you do not wish to receive such offers or to be contacted directly, you may opt out (unsubscribe) as described below.

To update your preferences for email communications for our products, services, news updates, bulletins, and reports please go to the preference center link found on each specific email communication.

Otherwise see the paragraph below on ‘How may I correct, amend or delete my personal information and/or update my preferences?’

If you contact us for customer support, we may ask you to provide information about your computer or about the issues you are trying to resolve. This information is necessary to help us answer your questions.

Usage and Web server logs

When you visit our web sites, we may track information about your usage and/or visit, and store that information on in usage or web server logs, which are records of the activities on our sites. Our servers automatically capture and save the information electronically. Some examples of the information we may collect include:

Your unique Internet protocol address

The name of your unique Internet service provider

The city, state, and country from which you access our website

The kind of browser or computer you use

The number of links you click within the site

The date and time of your visit

The web page from which you arrived to our site

The pages you viewed on the site

Certain searches/queries that you conducted via our product(s) and/or website(s)

The information we collect in usage or web server logs helps us administer the product and site, analyze its usage, protect the product and/or website and its content from inappropriate use, and improve the user's experience.

Cookies

In order to offer and provide a customised and personal service through our products and websites, we may use cookies to store and help track information about you.

A cookie is a small text file sent to your device that we use to store limited information about your use of the product or website. We use cookies to provide you with certain functionality (such as to enable access to secure log-in areas and to save you having to re-enter information into product or website forms) and to personalize our product or website content. Without cookies, this functionality would be unavailable.

By using our products and websites you agree that we can place these types of cookies on your device.

Third Party Services

We may also use analytics tools provided by Google, Inc. ("Google") or other similar providers. Analytics tools serve cookies through our products or website and collects aggregated data on an anonymized basis about users and visitors' use of the product or website. The data collected enables us to understand aggregated user or visitor activity and how we may improve our product or website offering. This data is collected and used on an anonymized, aggregated basis only and does not enable any user or visitor to be personally identified.

In addition, we may also use marketing automation tools (specific Company information can be given upon request). These companies serve cookies to profile users or visitors' interests and activity. We use data collected through these cookies to serve users or visitors with information, new articles and advertising tailored to their specific needs and requirements.  This data is collected on an anonymized basis, except where users or visitors have previously registered to receive marketing communications from us or subsequently choose to do so.  Where this is the case, cookies set may enable us to identify the user or visitor. Where visitors have registered to receive marketing communications from us, we use the tools provided by these companies to send targeted e-mail marketing and track the effectiveness of our e-mail campaigns, including through the use of clear gif images in e-mails.

You have the right to refuse or disable cookies served through our products or website although, if you choose to do so, certain functionality may become unavailable to you. As the means by which you may do this vary from browser to browser, we recommend that you visit your browser's help menu for further information.

Our email and promotional communications may also include "Clear Image" gifs to track results of an email campaign. To turn off gifs you can do so in the email itself, or visit your email client’s help menu.

We respect your right to choose whether or not to accept cookies and clear gifs.

Please note that if you do not set your browser and e-mail settings to disable cookies and clear gifs, you will be indicating your consent to receive them. 

How does MiTek Industries Limited protect the personal information that it collects?

We have implemented certain appropriate security measures to help protect your personal information from accidental loss and from unauthorized access, use, or disclosure. For example, some of our products and/or websites are protected with Secure Sockets Layer (SSL) technology. Also, we store the information about you in a data center with restricted access and appropriate monitoring, and we use a variety of technical security measures to secure your data. In addition, we use intrusion detection and virus protection software.

Also, please note that we may store and process your personal information in systems located outside of your home country. However, regardless of where storage and processing may occur, we take appropriate steps to ensure that your information is protected, consistent with the principles set forth under this Statement, and as required under Data Protection/Privacy laws.

Transfer of personal information to other countries

If you are located in the European Economic Area ("EEA"), or a country with data protection/privacy law, we may transfer your personal information to countries that may not guarantee the same level of protection for personal information as the one in which you reside. By giving your information you consent to these transfers. MiTek Industries Limited will only transfer personal information to the extent it is necessary to fulfill the purpose outlined above.

Recipients of data are other companies in the MiTek Industries Limited group of companies and third party service providers.

We will take appropriate steps to provide an adequate level of protection to all personal information against the standards set within the EEA, as a minimum. No matter where you reside your data shall be processed in accordance with the provisions set out in this Privacy Statement.

Who has access to the personal information?

We will not sell, rent, or lease mailing lists or other customer data to others, and we will not make your personal information available to any unaffiliated parties, except as follows:

When the data is collected from publicly available domains including but not limited to  websites, company directories, company registrars, publicly available government lists, search engines and similar technology.

To agents and/or contractors who may use it on our behalf or in connection with their relationship with us (for example, we may use third parties to help us with promotional campaigns).

As required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another company or if we are liquidated during bankruptcy proceedings), or if we believe in good faith that sharing the data is necessary to protect our rights or property.

We also rely on some of our affiliates for support of the products and services we offer, and we share some of our back-office functions with other MiTek Industries Limited companies. Our affiliates are all required to preserve the confidentiality of any personal information they may access in accordance with this Statement.

We will not disclose any information about your usage to unaffiliated third parties, except as necessary to enhance the product experience, service the legal agreement between us and your employer, service the account, collaboration between MiTek Industries Limited products, to enforce the terms of use, to meet our obligations to content and technology providers, or as required by law.

We may also use statistics regarding usage for product development and enhancement purposes.

Your access to some of our products, services and content may be password protected. We recommend that you refrain from disclosing your username(s) and password(s) to anyone. We also recommend that you sign out of your product, account or service at the end of each session. You may also wish to close your product terminal or browser window when you have finished your work, especially if you share a computer with someone else or if you are using a computer in a public place.

How may I correct, amend, or delete my personal information and/or update my preferences?

You can amend, update or delete your personal information whenever you like. Please go to your profile settings in your product or services being used. Or contact your Customer Center for assistance.

To update your preferences for email communications for our products, services, news updates, bulletins, and reports please go to the preference center link found on each specific email communication.

In certain countries if you use our products and/or services in the course of your employment, MiTek Industries Limited will only send you unsolicited marketing via email if your employer has given its consent for you to receive email communications from MiTek Industries Limited, or if your employer has allowed MiTek Industries Limited to contact you directly and gain your consent to receive marketing.

Questions?

If you would like to see the data MiTek Industries Limited holds on you or if you have any questions or concerns related to this statement and/or our practices, or a complaint or dispute, please email us or write to the address above.

Privacy Statement Changes

If MiTek Industries Limited information practices change in a significant way, we will post the policy changes here. MiTek Industries Limited reserves the right to change this Privacy Statement at any time by posting an updated version here. All previous versions will not be valid.

This web privacy policy was updated on 21st of February 2018