With the continued growth of our customer base we have again strengthened our technical support team, appointing Gary Pickford as a Senior Techical Support Manager in March.
Gary started his career in IT, followed by a decade working for a major truss fabricator and a stint at a timber frame manufacturer, and so brings a huge amount of relevant experience with him to the role. Gary has quickly settled into his new position and has already become a valued member of the MiTek team. Welcome Gary!
Luke Jones joined MiTek in 2015 as an IT apprentice and quickly earned a reputation for being the ‘go to guy’ for any IT issues. Luke soon expressed interest in roof and floor design, and showed a clear aptitude for learning the MiTek software suite. Based on this Luke was promoted to Junior Designer earlier this year, and now works in the Design Office.
With our Design Office being closely aligned with our Technical Support team, helpdesk callers may well have come across Luke’s dulcet black country accent and Luke has already been despatched to visit customers and help them as they learn the latest features in PAMIR. Well done Luke!